Senior Specialist Call Annotation Ref. 002974

Casablanca, Morocco
Full Time
Mid Level

You will have an opportunity to :

  • Work with Big Data Developers in a huge machine learning/ AI project.
  • Read call transcripts and follow annotating instructions clearly. (E.G was this a pitch Y/N, Is this person Angry, Neutral or Happy)
  • Keep track of any instances where you are unsure of what to label for review later on with your peers
  • Participate in sessions reviewing real world examples done by you or your peers
  • Call out any ambiguity before, during or after annotating
  • Ensure that you are following clear instructions and don’t be afraid to ask if you are unsure of what to do
  • You will be a great fit to our team if:
  • Possess a minimum of 4-years data/call annotation experience, ability to understand the spirit of an annotation task based on guidelines, examples and counter-examples.
  • Relevant experience in doing call audits, call listening, and call quality assurance is a major plus.
  • Extensive experience working in a contact center is required.
  • Ability to work in a fast-paced environment and manage multiple projects through effective prioritization.
  • Strong attention to detail, organization, time management, and multitasking skills
  • Excellent interpersonal skills, as well as written and verbal communication in English
  • Authentic, professional, and confident, with the ability to influence project teams and stakeholders through effective communication.

Qualification/ Requirements:

  • Minimum of 4 years experience working as a Data Annotator, Call Annotator, Data Specialist, or similar role
  • Have a BAC +4 in Computer Science, Linguistics, or any similar programs
  • Excellent communication skills, perfectly bilingual (Fr, En)
  • Proficient in MS Applications
  • Able to work in a night shift/shifting schedule

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Novancy One est leader du recrutement et staffing de profils dans les domaines des systèmes d'information et de la transformation digitale. Chaque candidat qualifié sera considéré pour un emploi, indépendamment de sa race, sa couleur, sa religion, son genre, son orientation sexuelle, son origine nationale, son handicap, son âge ou son statut de vétéran. Si vous pensez que votre candidature aurait été injustement écartée, veuillez nous en aviser par email : [email protected] Pour consulter toutes nos offres : https://novancy.com/jobs/. Pour enregistrer une candidature spontanée : [email protected]

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