Senior Specialist Call Annotation Ref. 002974
You will have an opportunity to :
- Work with Big Data Developers in a huge machine learning/ AI project.
- Read call transcripts and follow annotating instructions clearly. (E.G was this a pitch Y/N, Is this person Angry, Neutral or Happy)
- Keep track of any instances where you are unsure of what to label for review later on with your peers
- Participate in sessions reviewing real world examples done by you or your peers
- Call out any ambiguity before, during or after annotating
- Ensure that you are following clear instructions and don’t be afraid to ask if you are unsure of what to do
- You will be a great fit to our team if:
- Possess a minimum of 4-years data/call annotation experience, ability to understand the spirit of an annotation task based on guidelines, examples and counter-examples.
- Relevant experience in doing call audits, call listening, and call quality assurance is a major plus.
- Extensive experience working in a contact center is required.
- Ability to work in a fast-paced environment and manage multiple projects through effective prioritization.
- Strong attention to detail, organization, time management, and multitasking skills
- Excellent interpersonal skills, as well as written and verbal communication in English
- Authentic, professional, and confident, with the ability to influence project teams and stakeholders through effective communication.
- Minimum of 4 years experience working as a Data Annotator, Call Annotator, Data Specialist, or similar role
- Have a BAC +4 in Computer Science, Linguistics, or any similar programs
- Excellent communication skills, perfectly bilingual (Fr, En)
- Proficient in MS Applications
- Able to work in a night shift/shifting schedule
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